Shipping and Returns

Shipping and Returns Policy

Company Details:

Name: GENESIS SERVICES G.B. LTD
Company Number: 517009320
Address: HaTa’as St 33, Giv’atayim, Israel
Email: [email protected]

Shipping Policy

1. Shipping Locations

We ship our products worldwide. Please note that shipping times and costs may vary depending on your location.

2. Shipping Times

Processing Time: Orders are typically processed within 2-3 business days.
Shipping Time: Delivery times vary by destination:
1. Domestic: 3-5 business days.
2. International: 7-21 business days, depending on the destination country.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the order. Free shipping may be available for orders over a certain amount, as specified on our website.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

5. Customs and Duties

International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information on potential charges.

6. Shipping Issues

If you encounter any issues with your shipment, such as delays or lost packages, please contact us at [email protected], and we will assist you in resolving the problem.

Returns Policy

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. Custom commissioned pieces are non-refundable.

2. Return Process

To initiate a return, please follow these steps:

Contact us at [email protected] with your order number and reason for the return.
We will provide you with a return authorization and instructions on how to return your item.
Package the item securely and send it to the address provided in the return authorization.

3. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email notification. If the return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

6. Non-Returnable Items

Certain items are non-returnable, including custom commissioned pieces and gift cards.

Contact Information

If you have any questions or concerns about our Shipping and Returns Policy, please contact us at:

Email: [email protected]
Address: HaTa’as St 33, Giv’atayim, Israel

Thank you for shopping with GENESIS SERVICES G.B. LTD. We strive to provide you with the best service and high-quality art products.

10% off when you purchase 2 or more